01 · SERVICE

Industrial robot repair and service

Describe what is happening with the equipment and attach any available materials. A complete technical description is not required.

02 · SITUATIONS

What service tasks can be submitted

Describe the current situation as you see it. The first review will clarify which information is needed next.

The robot, cell or related equipment has stopped or cannot complete the operation.

A controller message, fault code or repeated error helps establish the context.

Cycle stability, positioning, tooling, safety or interaction with connected equipment has changed.

You need to assess the next service step before the issue affects the production process.

The robot or cell has been idle for a long time, site conditions have changed, or its current condition needs to be assessed before restart.

03 · INITIAL INFORMATION

A complete service history is not required. Start with the materials that are available now.

04 · FAQ

You can start with the information you have now. We will clarify the details needed for the next step.

What if there is no error code?

Describe what the robot or cell is doing and attach a photo or video if possible. This is enough to start the initial review.

What if the robot model is unknown?

Send a photo of the robot, controller or nameplate. We will clarify the model and the information needed next.

Which materials should I attach?

Any information available now: photos, a video, a nameplate, an error message, diagrams or a brief description of the situation.

What happens after I submit the issue?

We review the initial information, clarify the context if needed and define a clear next step for the service task.

05 · START A REVIEW

Add a photo, video, nameplate or error code if available. You do not need to determine the cause in advance.